From: Richard Tillmann

I was so impressed by the professional level of service that I received from all points of contact with your company. I needed to send you a note to compliment your business and these individuals.

I spoke with two different CSR's this morning. Both were very helpful and courteous (especially with a freak out owner with a serious leaky faucet)

In particular, I want to comment on the excellent service of the plumber who attended to my problem. His name was Michael U. I believe of eastern European decent. He was courteous, competent and clean. He assessed the problem quickly completed the job on the option I chose.

Thank you very much for providing such great service. I will recommend your company to all of my neighbours.

From: Krista and Pierre-Xavier Roy

To Whom It May Concern,

My husband an I recently contracted with Drain Rescue® for a complete replacement of our drain system. While the experience of having one's basement excavated is never a pleasant one, I wanted to take a moment to write this letter to express my appreciation for a job extremely well done by Misha (aka Mike) and Slavic.

My husband and I were both extremely impressed with:

• The attention paid to the excavation of floor tiles (that had been laid a mere three months ago) to guarantee a more accurate replacement of these tiles.
• The level of care Misha and Slavic took to cover all the furnature and other belongings found in the room of the basement.
• The hours (Saturday and Sunday and into the evening) they both worked to ensure that this job would be finished in a prompt fashion.
• The extra care they took to ensure that the rest of our house was not disrupted as they arrived on site and left every day.

As a consultant who works in the areas of job performance and design, it is rare when we encounter truly exemplary performance in any workplace, from the very largest to the small business.

I would strongly recommend Misha and Slavic and thank them for a job extremely well done.

Please do not hesitate to contact me with any questions.

Kind regards,

Krista Skalde-Roy

From Michael Ashton

Dear Sir or Madam:

I am writing to you to say how pleased we were with the work that your company did on our plumbing system. We had the interior plumbing done and the clay pipes that ran to the road were also replaced. The guys did excellent work, the workmanship was excellent, they were friendly and courteous, and they made sure that the areas were cleaned up when they were finished. One of the guys was digging a deep whole to get access to the exterior pipes and he happened to come up his ladder as my daughter was coming home, she almost had a heart attack. We are still laughing about that. We would especially like to thank Adriano who came back to replace our bathroom toilet and he did a great job.

We saw your ad in the neighbourhood yellow paged and we will certainly recommend you to any of our friends who need plumbing work done.

Thanks again.

Sincerely,

Michael Ashton.

From: Florence Bestic

Gentlemen:

I would like to compliment you and your staff for the excellent and courteous job that was done on my drain problem last March. Both Eugene and Vasyle were so helpful, you have two staff members who are excellent representatives for your business.

Sincerely,

Florance Bestic
From: Dolores Galand

To Whom It May Concern:

I would like to let you know how impressed I was with Jocelyn and his assistance in our time of need. Being in our golden years I tend to worry a lot, yet Jocelyn was so polite and put our mind at else immediately by explaining to us what he thought the problem was and what he was going to do. He told us what we could expect the next day when the crew arrived and everything went great. The crew was also very good. He also mentioned that we might receive something back from the City.

I would not hesitate for a moment to let my friends know how great Drain Rescue® is and I would recommend you highly.

Thanks once again for having such a nice group of people at Drain Rescue®.

Sincerely,

Dolores Galand.
From: Eileen Beauvais

Ladies and Gentlemen:

A week or so ago, your service technician, Adriano, did plumbing work at my mothers house. I would like you to know that he was very skilled at what he did, but more importantly, he was so very nice.

Because of Adriano, if anyone or I know needs the help of a plumber, Drain Rescue® will immediately be recommended. Thank you Adriano for being so professional, proficient and polite.

Yours truly,

Eileen Beauvais.

From: Arlene Bodley

I would like to take this opportunity to express my feelings towards the service I received on March 8th & 9th, 2006.

Your serviceman Chris came to my home to give me an estimate on fixing a leaking pipe under my bathroom sink. He took the time to explain what my options were. After deciding to replace my vanity sink, which I went and purchased that night, Chris removed the old one for me and disposed of it and installed the new one.

He was very polite, courteous and a pleasure to do business with. Based on my experience with Chris, I would not hesitate to recommend Drain Rescue® to my family and friends.

Thank you for such excellent service.

Regards,

Arlene Bodley.

From: Cathy Tune

Dear Sir or Madam:

I wish to thank your firm, and in particular, your service technician Frank for the exemplary service we received last Saturday night on our backed-up kitchen drain.

Frank was considerate, patient, efficient, friendly andcompetent.

The charge was extremely fair considering the 'emergency' service request during a blizzard and the amount of time spent to fix the problem.

He and your firm should be commended for outstanding service.

Sincerely,

Cathy Tune.

From: Jacques Dussault

To Whom It May Concern:

Just a few words to thank your company for the excellent service we received for sewer system after a rupture of the underground pipe.

May we say that Mike and his helper did an excellent job in a short time and they did provide a great service. After digging a trench on our lawn, they also broke the concrete floor in our garage and laundry room to replace the drain pipe. Their work was professionally done. They also fixed an cleaned the area very well after installing the new sewer system.

We think good work should be recognized these days and we thank you again for hoping this repair will last for a long time.

Cordially,

Jacques Dussault